Getting Started

1. Introduction

LiveLike Genie is an AI-powered assistant integrated into the Producer CRM. It enables producers, engineers, and account teams to create, manage, and learn through a conversational, chat-like interface. Genie helps you move faster by handling complex workflows using natural language commands.

2. Key Capabilities

Capability	Description	Example Commands
Widget Management	Create, edit, schedule, and publish widgets	• Create a text poll about today's match • Schedule 3 prediction widgets for tomorrow's game • Publish all pending quizzes in Program XYZ
Program Management	Create and manage programs	• Create a new program for the World Cup • List all active programs • Update program attributes
Quest Management	Create and manage engagement quests	• Create a quest with 3 tasks • Set up an A/B test quest • Add rewards to quest ABC
Reward System	Manage rewards and reward tables	• Create a new reward item • Set up a reward table • Link rewards to actions
Leaderboard Management	Configure and manage leaderboards	• Create a weekly leaderboard • Link leaderboard to a program • View top participants
Arcade Games	Configure and manage Guess the Word	• Create a new word game • Schedule game for tomorrow • Update game parameters
Real-time Data	Integrate live data into widgets	• Create widgets using live scores • Update content with latest headlines
Sponsor Management	Manage sponsor data and linking	• Update sponsor details • Link sponsor to content

3. Supported Widget Types

Polls

Text Polls

Single question
Multiple text options
Custom scheduling

Image Polls

Visual answer options
Image upload support
Customizable layouts

Predictions

Text Predictions

Future event predictions
Multiple outcomes
Result tracking

Image Predictions

Image-based outcomes
Custom attributes
Visual presentation

Prediction Follow-ups

Result announcements
Winner celebrations
Engagement tracking

Quizzes

Text Quizzes

Multiple-choice questions
Correct answer marking
Score tracking

Image Quizzes

Image-based questions
Visual answer options
Custom scoring logic

Interactive Widgets

Emoji Sliders

Emotion-based voting
Customizable scale
Real-time results

4. Advanced Features

Time Zone Management
- Automatic local time detection
- Global scheduling support
- Time zone–specific publishing
Batch Operations
- Create multiple widgets at once
- Bulk scheduling
- Mass updates and publishing
Natural Language Understanding
- Conversational commands
- Context-aware interactions
- Multi-step workflows

5. Access & Enablement

Prerequisites

Access to LiveLike Producer Dashboard
At least one live application
Appropriate user permissions

How to Enable Genie

Contact your Account Manager
Email [email protected]
Navigate to:
- Producer Suite → Business Tools → Genie

6. CMS & Dashboard Links

Main Producer Dashboard:
https://cf-blast.livelikecdn.com/producer/applications/{client_id}/dashboard
Arcade CMS:
https://arcade-cms.livelikecdn.com/application/{client_id}

7. Feedback & Improvements

How to Provide Feedback

Use the 👍 / 👎 buttons
Select a feedback reason
Enter your message:
1. Type feedback: [your message]
Click Submit

8. Best Practices

Clear Communication

Use specific, explicit instructions
Provide all required details
Confirm important actions before publishing

Efficient Operations

Use batch operations when possible
Double-check schedules and time zones
Review widgets before publishing

Resource Management

Organize programs clearly
Choose appropriate widget types
Maintain consistent naming conventions